Pharmacy Policy

Patient Counselling

Prescription counselling is initiated by Swan Lake Pharmacy ALL initial prescriptions. Swan Lake Pharmacy offers counselling on refilled prescriptions and/or Over-The-Counter medications upon patient request.

Personal, professional, confidential counseling is available from our pharmacists Monday through Friday 9:30 am-7 pm Eastern Standard Time. You may leave a message at any time of day or night and our pharmacist will return your call during regular business hours. Our telephone number is 905 209-0931

You can also contact the pharmacist by email : [email protected]

Delivery Policy

Swan Lake Pharmacy  securely packages and ships prescriptions via FedEx Priority Overnight® service* or via Xpresspost /Expedited Parcel from Canada Post FREE of charge to any Canadian address whether it be (1) home, (2) work, (3) a FedEx Office™ Print and Ship Center, (4) any post office in Canada or, (5) any location where a representative designated by the plan member can sign for the package. Some restrictions apply. On-site prescription pick-up is always available.

Over the counter medication are shipped with economy shipping at 7.99$ to ANYWHERE ( Excluding PO Boxes ) in Canada for orders less than 35$ , or FREE of Charge for orders over 35$ *(excluding remote areas)

Free Local Pick=up at our store is also available

Returns Policy

Prescription returns are coordinated on an individual basis by our pharmacist.   Please be aware that returned prescription medication can not be re-dispensed and has to be destroyed by law , and in most cases refunds are not granted.

Please refer to our return policy for non prescription items , you can find it here .

Complaints Procedure

At Swan Lake Pharmacy , Patients/Customers satisfaction is our primary goal. For assistance with any issues please contact our designated manager at 905-209-0931.