Our goal at Swan Lake Pharmacy is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 30 days after the date of purchase. Opened or used products, or any items marked as non-refundable are not within our return policy. We also cannot accept any returns from products in the following categories:

  • Prescriptions
  • Breast Pumps
  • Lottery
  • Personal Massagers and Vibrators
  • Condoms & Contraceptive products
  • Nursing Clothes
  • Disposable Diapers
  • Cloth Diapers
  • Re-usable feminine pads
  • All Car Seats & Boosters
  • All Strollers
  • Infant Formula
  • Nutritional Drinks
  • Baby Gates
  • Salt Lamps
  • Toilet Risers
  • Mattresses
  • DockATot products
  • Lulla Doll
  • Furniture
  • Bedding Accessories
  • Temperature-controlled products
  • Compression Stockings
  • Support & Braces
  • Ostomy Products
  • Clearance Items
  • Items which have been removed from their original packaging, assembled or modified
  • Any items marked as non-returnable on the product page
  • Perishable goods such as food, flowers, newspapers or magazines
  • We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  •  Gift cards
  • Downloadable software products

*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.

If you would like to make a return request, please email us with your order number , the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!

Please note that If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.  If the returned item has been returned in poor condition or is incomplete in any way (missing packaging) we may refuse the refund or make a charge at our discretion .